Recurring Odor Issues After any Type of Commercial Fire Damage in Keene Hotels
SERVPRO Technicians Focus on Remediating Fire Damage Including the Lingering Smell of Smoke
Hotel guests come from all different ethnic backgrounds and geographic locations and have specific reasons for traveling. Meeting hotel guests' needs and expectations include the normal situations as well as those that are highly unique. One that plagues hotel managers is complaints based on opinion, such as how a room smells.
Residents, tourists, and business executives who visit hotels in Keene can often detect smoke odors caused by past commercial fire damage. Any smoky-like odor can be highly disturbing to sensitive individuals. The root of an ongoing and steadily lingering odor can often be discovered quickly by SERVPRO professionals. Not all fire damage must be created by out-of-control blazes, and sometimes, guests fail to advise hotel staff of small fires that have happened. If a fire involved only removable items, the scent could still permeate walls, carpets, and draperies.
Depending on the odor's source, our technicians, relying on their IICRC training, can do one or more of several techniques that are long-lasting and quite effective. When carpeting is the source, injections into the carpet's pad with deodorizing liquid can be a highly effective solution. If fire damage has created a stench to envelop the walls, we can repaint them so they are resealed and fresh again. Draperies and upholstered items can be successfully cleaned at your hotel or our site, removing any unpleasant odors and imbued with a fresh scent again.
If guests complain to your staff about such situations, making sure that the problem is resolved can help prevent negative feedback posted online from adversely affecting future reservations. Showing a readiness, in addition to a willingness, to make things right for guests and to ensure their comfort can help your hotel's image. Guests in this type of situation are likely to be relieved that you are willing to do something, and possibly more prone to give your hotel and staff glowing feedback. Even if this is only on their social media profile, what they write can help many future guests decide to reserve a room at your hotel. This applies to fire damage-related issues and everything else that affects the quality of their experience.
SERVPRO of Cheshire County wants to help make your hotel as pleasant as it possibly can be for your hotel guests. If fire damage of any size has left behind unpleasant smells that are negatively affecting your guests, call us at (603) 352-7251. Our office is open 24/7, and we can help right away.
For more information regarding Keene, click here