About SERVPRO of Cheshire County


Richard A. Paul, Susan M. & Derek A. & Ryan R. Paul

Owners of SERVPRO of Cheshire County

Compassion, Customer Satisfaction and Community: At SERVPRO of Cheshire County, we believe these are the cornerstones of a successful emergency restoration business. We make sure these qualities are achieved and upheld daily. 

  • Compassion: Fire & water damage emergencies are always traumatic and, in most cases, may be the first time a client has experienced such a disaster. Our first objective is to make a client feel comfortable as we walk them through the restoration process following an unsettling experience. It is of utmost importance to build a trust with the client from the initial phone call.
  • Customer Satisfaction: The most important piece of any emergency restoration project is the satisfaction of the client. Every service we perform during a water or fire damage cleanup is done in the interest of gaining complete approval and contentment from that client. We want to make certain that their experience with SERVPRO of Cheshire County is a great one.
  • Community: Part of gaining the trust of our clients and the towns and cities around us is having a positive impact on our local community. We believe that strong involvement in local charities, events, groups and associations is essential in reflecting positively in our community.

History:

  • SERVPRO of Cheshire County was founded in 1978. Ownership was taken over by Richard and Susan Paul in 1988. Both Richard and Susan are from the area and still reside in Cheshire County today. For over 10 years, the Paul's stayed focused on providing the area with the very best in fire & water restoration services and building positive awareness through compassion, customer satisfaction and community involvement. In 2002, Richard and Susan’s oldest son Ryan came on board full-time as an Estimator and Project Manager. A year later, younger son Derek joined the family-owned and operated franchise. Both Ryan and Derek grew up in Cheshire County attending Keene High School and Keene State College. Now over 30 years into their family’s ownership, Ryan and Derek Paul are handling day-to-day operations as Co-Owners of the business along with Ryan’s wife Melissa who began her role as Office Manager in 2011. Ryan manages business operations while Derek is Director of Marketing. Together, the three hope to continue to maintain the shining reputation that was created by Richard and Susan over 30 years ago.

Community:

  • Each member of the Paul family has a long history and deep roots in Cheshire County and involvement in the local community has always been important to them. The same holds true for SERVPRO of Cheshire County as each member feels it’s vital to the business’s local image. From participation and sponsorship in youth sports, town government, school clubs, local charities and events, industry boards and associations, community involvement has not only been a fixture in their personal lives but has had a tremendous impact on their positive image in the community. Check out what we’ve been up to in our community!

Our Team:

  • With well over 100 combined years of experience throughout the entire SERVPRO of Cheshire County staff, we are more than capable to handle any emergency that comes our way. Our technicians receive constant training and hold certifications in the fields we specialize in. Combine training, experience and state of the art equipment, we at SERVPRO of Cheshire County are ready to assist our clients whenever a disaster strikes. Let us make fire and water damage “Like it never even happened.” Meet the SERVPRO of Cheshire County Team!

Why Choose SERVPRO?

  • Our team is comforting and compassionate towards our clients. We recognize that although we see fire and water damage daily, it may be the first and only time for our clients. We have a strong community connection to the area we serve. We employ a professionally trained and equally skilled staff. We have the capability to handle disasters ranging in size from one room of a house, to a completely involved commercial building. Our equipment and products we use to restore your property are industry leading and continually evolving. Lastly, we will settle for nothing short of total customer satisfaction on every project. Here’s what our clients are saying about us! Let us show you why we’ve been the area’s leading emergency restoration company since 1978!

Insurance and Payment Information

For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

We also accept the following credit cards for your convenience:

Certifications

  • ASCS - Air Systems Cleaning Specialist
  • ASD - Applied Structural Drying Technician
  • IICRC Certified Firm
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician

Affiliations

  • Contoocook Valley Board of Realtors
  • EPA Leadsafe
  • Greater Keene Chamber of Commerce
  • Institute of Inspection Cleaning and Restoration Certification-IICRC
  • Monadnock Board of Realtors
  • Monadnock United Way
  • National Air Duct Cleaners Association-NADCA

Awards

  • Monadnock United Way- Gold Award
  • Keene Sentinel Reader's Choice: Best Local Cleaning Service
  • Monadnock United Way: Gold Award
  • Keene Sentinel Reader's Choice: Best Local Cleaning Service
  • Monadnock United Way: Gold Award
  • Keene Sentinel Readers Choice Awards: Best Local Cleaning Service
  • Monadnock United Way:Gold Award
  • SERVPRO Chairmans Bronze Award